Defining Post Occupancy Evaluation
Post Occupancy Evaluation involves systematic evaluation
of opinion about buildings in use, from the perspective of
the people who use them. It assesses how well buildings match
users' needs, and identifies ways to improve building design,
performance and fitness for purpose.
Key features of Post Occupancy Evaluation:
- 'Building users' are all people with an interest in a building
- including staff, managers, customers or clients, visitors, owners,
design and maintenance teams, and particular interest groups such
as the disabled.
- Post Occupancy Evaluation differs significantly from conventional
surveys and market research. It uses the direct, unmediated experiences
of building users as the basis for evaluating how a building works
for its intended use.
- Post Occupancy Evaluation can be used for many purposes, including
fine tuning new buildings, developing new facilities and managing
'problem' buildings. Organisations also find it valuable when
establishing maintenance, replacement, purchasing or supply policies;
preparing for refurbishment; or selecting accommodation for purchase